Trezor.io/Start - Support & Troubleshooting

Get help with Trezor.io/start setup and resolve common issues with your hardware wallet.

Common Setup Issues

Device Not Detected

Problem: Trezor Suite doesn't recognize your device after connecting.

Solutions:

  • Try a different USB port or cable
  • Restart Trezor Suite
  • Restart your computer
  • Reinstall Trezor Suite from Trezor.io/start
  • Check if your operating system recognizes the device in system settings

Installation Problems

Problem: Trezor Suite installation fails or gets stuck.

Solutions:

  • Download the latest version from Trezor.io/start
  • Temporarily disable antivirus software during installation
  • Run the installer as administrator (Windows)
  • Clear your downloads folder and try again
  • Contact Trezor support for assistance

PIN Entry Issues

Problem: You forgot your PIN or are having trouble entering it.

Solutions:

  • After 16 incorrect PIN attempts, your device will be wiped for security
  • You can recover your wallet using your recovery seed
  • Reconnect your device and select "Recover wallet" during Trezor.io/start setup

Recovery Seed Problems

Problem: You can't verify your recovery seed during setup.

Solutions:

  • Double-check your written seed for spelling errors
  • Ensure you're selecting words in the exact order shown
  • Write your seed again on a fresh backup card
  • Start the setup process over if needed

Trezor.io/Start Technical Support

For additional assistance:

Live Support

Visit the Trezor support portal at https://support.trezor.io/ for:

  • Knowledge base articles
  • Troubleshooting guides
  • Community forums
  • Ticket submission for direct support

Security Concerns

If you suspect a security issue with Trezor.io/start:

  • Do NOT download Trezor Suite from any source other than Trezor.io/start
  • Verify the SSL certificate on the website
  • Report suspicious activity to Trezor security team
  • Never proceed if something feels off

Recovery Options

If You Lost Your Device

  1. Install Trezor Suite on another computer
  2. Go through Trezor.io/start setup wizard
  3. Select "Recover wallet" during initialization
  4. Enter your recovery seed words
  5. Create a new PIN
  6. Your funds are now accessible on your new device

If You Forgot Your PIN

  1. Your Trezor will lock after 16 incorrect attempts
  2. Use your recovery seed to reinitialize the device
  3. Set a new PIN through Trezor.io/start
  4. Access your wallet with the new PIN

If You Lost Your Recovery Seed

  • If your device still works, keep it safe and never reinitialize
  • You cannot recover funds if both device and recovery seed are lost
  • Always keep a backup recovery seed in a secure location

Contacting Trezor Support

Additional Resources

  • Frequently Asked Questions
  • Video tutorials
  • Hardware wallet comparisons
  • Cryptocurrency security guides
  • Firmware update instructions