Trezor.io/Start - Frequently Asked Questions

Find answers to common questions about Trezor.io/start and setting up your hardware wallet.

General Questions

What is Trezor.io/Start?

Trezor.io/start is the official setup portal for Trezor hardware wallets. It provides secure access to download Trezor Suite, initialize your device, and begin protecting your cryptocurrency assets.

Is Trezor.io/Start Safe?

Yes, Trezor.io/start is the official Trezor setup page. Always:

  • Verify the URL is exactly "trezor.io/start"
  • Check for a valid SSL certificate (green lock icon)
  • Bookmark the page to avoid phishing attempts
  • Only download Trezor Suite from this official page

Do I Need a Trezor Device to Use Trezor.io/Start?

Yes, you'll need a physical Trezor hardware wallet (Trezor Model T or Trezor One) to set up through Trezor.io/start. The setup page guides you through the initialization process once you have the device.

Is There a Cost for Trezor.io/Start?

Accessing Trezor.io/start is free. However, you need to purchase a Trezor hardware wallet device. Trezor offers various models at different price points.

Setup Questions

How Long Does Trezor.io/Start Setup Take?

The complete setup process typically takes 15-30 minutes, including:

  • Download and installation of Trezor Suite
  • Device initialization
  • PIN creation
  • Recovery seed backup and verification

Can I Access Trezor.io/Start on Mobile?

Trezor.io/start is primarily designed for desktop browsers. Mobile setup is not recommended because:

  • Trezor Suite works best on Windows, macOS, or Linux
  • Recovery seed backup requires careful physical documentation
  • Device connection requires USB, not available on most phones

What Operating Systems Does Trezor.io/Start Support?

Trezor.io/start supports setup on:

  • Windows (7 and later)
  • macOS (10.12 and later)
  • Linux (most distributions)

Can I Skip Any Steps in Trezor.io/Start?

No, all steps in Trezor.io/start are essential for security:

  • PIN creation protects your device
  • Recovery seed backup allows wallet recovery
  • Seed verification ensures correct backup
  • Firmware updates patch security vulnerabilities

Security Questions

What Happens if I Lose My Recovery Seed?

If you lose your recovery seed but still have access to your device:

  • Keep your device secure and never reinitialize it
  • Your funds remain accessible as long as the device works
  • Create a new backup immediately

If you lose both your device and recovery seed, your funds are permanently inaccessible.

Is My Recovery Seed Safe After Trezor.io/Start Setup?

Your recovery seed security depends on how you store it:

  • Safe: Written on backup card and stored in a secure location
  • Risky: Stored digitally, photographed, or shared
  • Critical: Never share it with anyone, ever

Can Someone Access My Wallet if They Have My Device?

No, because:

  • Your PIN is required for any transaction
  • Transactions must be confirmed on the device itself
  • After 16 incorrect PIN attempts, the device wipes
  • Your private keys never leave the device

What If I Forget My PIN?

If you forget your PIN after Trezor.io/start setup:

  1. After 16 incorrect attempts, your device will be wiped
  2. Reconnect to Trezor Suite and select "Recover wallet"
  3. Enter your recovery seed
  4. Create a new PIN
  5. Your funds are restored and accessible

Account & Wallet Questions

How Many Wallets Can I Create with Trezor.io/Start?

After initial setup through Trezor.io/start, you can create:

  • Unlimited accounts for different cryptocurrencies
  • Multiple hidden wallets using different passphrases
  • Each can be managed through Trezor Suite

Can I Transfer Existing Cryptocurrency to a Trezor Wallet Created on Trezor.io/Start?

Yes, after setup:

  1. Get your receiving address from Trezor Suite
  2. Send cryptocurrency from your exchange or current wallet
  3. Confirm the transaction
  4. Your funds arrive in your Trezor wallet

Is My Trezor Wallet Private?

Yes, your Trezor.io/start wallet is private because:

  • No account creation or login required
  • No personal information collected
  • No KYC (Know Your Customer) verification
  • Trezor doesn't track your transactions
  • Your private keys stay on your device

Technical Questions

Can I Use Trezor.io/Start on a Public Computer?

It's not recommended because:

  • Malware could capture your PIN
  • Someone could install a keylogger
  • Recovery seed backup requires a secure environment
  • Use a personal, trusted computer instead

What if Trezor Suite Won't Connect to My Device?

Try these solutions:

  • Use a different USB port
  • Try a different USB cable
  • Restart Trezor Suite
  • Restart your computer
  • Reinstall Trezor Suite from Trezor.io/start
  • Check your operating system's device manager

How Often Should I Update My Firmware After Trezor.io/Start Setup?

Update your firmware:

  • When Trezor Suite notifies you of available updates
  • At least quarterly for security patches
  • Always use official updates through Trezor.io/start
  • Updates are simple one-click processes

Migration Questions

Can I Import a Wallet Created Elsewhere Through Trezor.io/Start?

Yes, if you have a recovery seed from another wallet:

  1. During Trezor.io/start setup, select "Recover wallet"
  2. Enter your existing recovery seed (12 or 24 words)
  3. Create a new PIN for your Trezor
  4. Your wallet is recovered with all its funds

What's the Difference Between Setting Up a New Wallet vs. Recovering on Trezor.io/Start?

  • New Wallet: Creates a completely new recovery seed and wallet
  • Recover: Uses an existing recovery seed to restore a previous wallet

Use "Recover" if you're transferring from another wallet or device.

Support & Additional Help

For questions not answered here: